Humans are constantly fascinated with auto-operating AI-driven gadgets. The latest trend that is catching the eye of the majority of the tech industry is chatbots
What is Chatbot
In general terms, a bot is nothing but a software that will perform automatic tasks. In other terms, a ChatBot is a computer program or a conversation agent that can interact with a user. A user asks the chatbot a question, and the chatbot can answer it naturally and automatically.
Today, chatbots exchange more than 60 billion messages on Facebook Messenger, WhatsApp, Slack, Skype, etc.
The advantages of a chatbot?
This allows you to have a multichannel audience, be available 24h / 7d, have a personalized relationship with users, be an innovation vector for brands, without developing a dedicated application (users already fond of chat platforms).
Categories of chatbots:
1. AI-Powered Chatbots: They use AI to 'learn' from multiple conversations, draw connections, and respond within those connections. They are designed to talk like a human.
2. Script-based Chatbots: These have a specific flow. They follow a predefined script and are used for a specific purpose, for example, customer service.
Chatbot, a new concept for Business to Bot
Chatbot is an artificial intelligence: a chat robot, often known as 'chatbot' or 'chatterbot'. Its objective is to simulate natural human chat in an interesting, entertaining and humorous way.
Chatbot is different. You learn In a way, it models the way in which humans learn language, facts, context, and rules.
It all started in 1988 and entered the web in 1997. It's unique, it's not related to any other known AI technology!
Store everything everyone has said and find the most appropriate to say using contextual pattern comparison techniques. When speaking to you, only use learned material. Without coded rules, it is based entirely on the principles of feedback. Chatbot is NOT intended to learn logical statements, or to perform mathematical tasks, to find web pages, or to do anything 'useful'! Your role is simply to chat.
Here are 8 excellent reasons to add Live ChatBot to your site today!
- Helps with Targeting a Wider Audience: with messaging platform add chatbot that helps to reach height in business.
- Elevates the customer service level: Chatbot is based on NLP (Natural Language Processing) which helps it to takes a deep dive into human psychology to respond better to the customers with relevant information.
- Delivers Personalized Experience: Personalization is a reaction that transforms a prospect into a customer and customers to returning customers. Conversational chatbot gives feels like conversing with a human being.
- Lighten customer service: address some of the most common questions that potential buyers have!
- Motivate prospective affiliates: place a virtual sales bot on your affiliate recruitment page to remind affiliates about contests or special prizes they can give to top affiliates!
- Reiterate important bonuses: a great selling point of many offers are the bonuses that are included. Now you can make sure your visitors know the value of your bonuses by reminding them one last time before they leave!
- Up-sell & Cross-sell: Top-selling or cross-selling related products while your customers are in 'purchase mode'!
- Helps perform a survey: Chatbot can survey the experience of customers with a product, services along with their requirements and expectations. Chatbots help to involve customers in a discussion in real-time and make the survey engaging.
How? What? Why?
Just by talking, you'll create Your ChatBot. It may become You, or the personality you most want it to be. No programming, no downloads, no installation - just Chat. You can probably answer the Why bit yourself...
e-Chatbots
Offering automated chat has many advantages. When the frequently asked questions do not show the requested information, you can continue asking questions with a chatbot and arrive at the desired answer. Therefore, it offers more service, also outside office hours, and guarantees greater interaction with its visitors without requiring additional capacity of a contact center. Contact us to see what a Chatbot Development Company can do for you.
Our Chatbot Purpose
Be sure to consider the tone of your Chatbot. Tone should depend on the audience and the context in which the user will be attracted in a conversation. For e.g, like a travel companies spent lots of money and time in managing the high-quality support system and still, customers are not satisfied with the offered services as travel agents are not available 24*7, do not provide proper support thus loose business leads, etc. then a travel bot helps in support more faster and more effectively as well as keep your client happy and satisfied & end the hustle and cost. Travel bots may finally be the way of providing a hassle-free travel experience.
Each bot requires a uniquely customized experience. While in multiple cases the following principles will suffice, make sure that your bot’s tone is not distracting or at odds with users’ expectations.
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