Why 80% of Businesses Are Approaching Chatbots In 2020?

Artificial Intelligence is changing the way we use technology. In a recent article found that 80% of the companies will be using chatbot by 2020.  Chatbots are interactive software that is used in apps, live chats, emails, and SMS, and behave like humans.

Many business owners said that they will use a chatbot in sales, marketing, and customer service. 42% of owners believe that in automation technology customer experience will improve and 48% said they are already using a chatbot for their business function.

 

Benefits of chatting with rather than using traditional channel

1. It is faster than any other means of communication
2. Provides higher quality feedback
3. Answers are honest

Chatbots provide a more personalized service experience for customers. A chatbot is a perfect tool to confidently transition leads from consideration to conversion. The main reason for investing is to improve the customer experience and another reason is that customers don’t like to wait in this fast-moving world. It is forecasted that the chatbot market will reach $1.25 billion by 2025.

The on-time response is the key to meet customer expectations. No one in this fast-paced world wants to wait for hours before the support team turns up for the user queries. Whatever your service or product is, your business success depends on how strongly you are connected to your users, and how quickly you resolve your customer queries. Every chatbot provider is updated with the latest trend of AI and voice assistants to keep up with the technology-enhancement and offer constant brand experience.

 

How Chatbot helps businesses to improve customer services and support

 

Let’s discuss the Importance of adopting Artificial Intelligence in your business and how you can win new customers and retain the existing ones.

Customer Support Enhancement

Human customer support agents can handle only a few concerns at a time but with the help of chatbot, organizations can handle an undefined number of customers. By this productivity of businesses can be boosted and allow human agents to focus on other tasks.

Satisfied Customer

By chatbot user-friendly conversation can be started with providing customer better satisfaction with a quick and relevant response. Bots with advanced technology can understand the query and answer the best possible solution.

Interaction Like Human

Without any human effort, the chatbot can engage and respond to customers. Businesses with a chatbot can save time as customers don’t have to go for a frustrating process. 

Lessen Efforts and costs

By using AI and chatbot technology businesses can save more than 29% expense from the original cost. Bots help to lessen the service cost and speed up the response time without agent involvement. 

User Need Analyzing

Bots can understand the user’s voice and analyze customer sentiments that help businesses from loss. One chatbot is enough to solve the queries of many users and avoid the case of customer dissatisfaction. 

 

Wrap Up

Implementing chatbot is a smart choice for any business that wants to boost their productivity, engagement, and customer base. With the help of AI voice bots, brands can give a human touch to the conversation with the user and enhance business value. If you want to know the power of chatbot and make your business acknowledgeable in today’s world contact the Best Chatbot Development Company in UAE today.

How On-Demand Service Apps Drive The Economy In 2021?

In this contemporary world, technology is changing very speedily. It’s like a dream that becomes true that today’s everything is just a click away. All businesses have acquired the importance of mobile apps. Many business owners have designed and launched their business ideas through android and iOS app development. Business owners have learned the requirements of users and have provided the best solutions to users. These on-demand changes have given origin to the on-demand economy.        

This On-Demand modification has reshaped the life of people around the globe whatever the field is like healthcare, supply chain, manufacturing. This all is making a massive difference in everyone’s life with satisfactory benefits such as expandability, satisfaction, and profitability.

Have a glance at some of the statistics

• The on-demand economy is predicted to expand from $213 billion to $435 billion between the year 2017 to 2021 with an annual growth rate of 49%. 
• There are around 22.4 million people who spend around $57 billion in on-demand service apps.

We have mentioned some of the business vertices responsible for increasing demand

Entertainment

There are numerous video on and music streaming applications that help the user search a variety of series, soundtracks around the world. Users can get instant real-time access.       

Real Estate

In the growing economy real estate also contributes. Real estate agents and business owners are growing towards the on-demand service apps to find the answers to problems such as no need for brokers, lower cost, time efficiency, decreasing the need for on-site agents, and ease of selling or buying the property. 

Tourism

Traveling and tourism are some of the industries that boost up the economy. Previously we have to wait for hours on the odd time, public holiday and have to face issues to travel to remote locations. But after the development of mobile apps like Ola, Uber, and other more applications. This made it easy for users to get a cab easily for traveling, escape from the refusal of taxi drivers, etc. 

Food Delivery

Definite working hours and waiting in a long queue in stores, restaurants, and other eateries outlets has resulted in the demand for online delivery services. This idea has helped the customers to taste the delicious food in no time and also given restaurant owners a high return on the investment options. 

Healthcare

Previously, patients had to stand in a queue for booking an appointment, hospital staff have to maintain the heap of data files, and reach the pharmacy for medicines within a specific time duration. This all is making healthcare facilities very difficult at the time of emergencies. But with the help of service apps, all things have changed dynamically. This has provided facilities such as medicine home delivery, online doctors appointment, instant data sharing, and many more. This all has lower down the cost, times, and errors. And helped reach the facility to a large number of people. 

Now you might have got the idea that on-demand service apps have covered the entire marketplace. You also got the idea to use these apps successfully and efficiently to enter the on-demand economy and earn higher profits. And if you need any kind of idea or need any further help you can contact us for Mobile App Development Services.   

Why Chat-bot Development needed for future growth for industries?

More than 50% of consumers are fascinated in interacting with a business using messaging, Chat-bots represent a whole new era of human and machine interaction: a virtual human that automatically greet messages entered by the user in the chat box.

With the Experienced or expertise in the bot development Developers provide a

high quality Chat-bot Development services. we bring advanced solutions to fulfill our

clients’ needs and pitch their business to the next level.

Why Do We Need Chat-bot-:

To Get Better Customer Experience-

Chat-bots have the unique ability to have thousands of discussion at the same

time. Customers will choose the dealer that requires disbursing less attempt

to get in touch with and provide quick support. 

Provide On Behalf Assistant-

Chat-bot can answer questions or do administrative tasks on your behalf.

A Chat-bot is a software which is used for a variety of purposes: from routine tasks to business affairs. The main goal is to make the organisation work much easier. 

Chat-bot use cases -:

Chat-Bot For Support, Service & Lead Generation-

Live chat bot- with the help of the chat bot you can Replaces the live chat agent with a bot.
Lead Generation- Chat-bot can solve Queries like a live agent 24/7 which help

an organisation to reduce their cost.       

Chat-bot For Productivity & Business-:
Sales assistant bot – Through natural conversation, sales chat-bot acknowledge and adapts to all customers and handle complex sales processes.

Chat-bot For E commerce-: Shopping bot – Allows people to find and purchase, from the messenger chat, the products they are looking for, from websites all over the world.

Chat-bot for Travel Agency-:

Travel bot – Travel bot help customer to search, browse and make flight or hotel

reservation. By using a Chat-bot travel agency can offer a better user experience and assistance.

Chat-bot For Recruitment:

 Work As A Virtual Employee- Chat-bot act as a virtual recruiter for the staffing company

by helping users to provide solutions of their queries regarding open role, career guide, etc. Communicating with candidates in one-on-one, instant messaging conversations. In an

effort to drive increased labor efficiencies, reduce costs, and deliver better customer/employee experiences enterprises.

Chat-bot For Food & Restaurants-:

Food ordering bot – Our chat-bot allows users to order food by simply giving information to the bot.

A Chat-bot play important role here and allow customers to engage with restaurants using a straightforward chat box 

Chat-bot For Media & Entertainment-: Event ticketing bot – This type of bot help your customer to select and buy their tickets for their favorite events.

Bots are the future , they help consumer to find their solutions from anywhere

no matter where they are or what type of device they are using. chat-bot easily provide answers to the queries.

we have set our standards high for Bot Development and providing high-rated Chat-Bot Development services for your organisation.