Why 80% of Businesses Are Approaching Chatbots In 2020?

Artificial Intelligence is changing the way we use technology. In a recent article found that 80% of the companies will be using chatbot by 2020.  Chatbots are interactive software that is used in apps, live chats, emails, and SMS, and behave like humans.

Many business owners said that they will use a chatbot in sales, marketing, and customer service. 42% of owners believe that in automation technology customer experience will improve and 48% said they are already using a chatbot for their business function.

 

Benefits of chatting with rather than using traditional channel

1. It is faster than any other means of communication
2. Provides higher quality feedback
3. Answers are honest

Chatbots provide a more personalized service experience for customers. A chatbot is a perfect tool to confidently transition leads from consideration to conversion. The main reason for investing is to improve the customer experience and another reason is that customers don’t like to wait in this fast-moving world. It is forecasted that the chatbot market will reach $1.25 billion by 2025.

The on-time response is the key to meet customer expectations. No one in this fast-paced world wants to wait for hours before the support team turns up for the user queries. Whatever your service or product is, your business success depends on how strongly you are connected to your users, and how quickly you resolve your customer queries. Every chatbot provider is updated with the latest trend of AI and voice assistants to keep up with the technology-enhancement and offer constant brand experience.

 

How Chatbot helps businesses to improve customer services and support

 

Let’s discuss the Importance of adopting Artificial Intelligence in your business and how you can win new customers and retain the existing ones.

Customer Support Enhancement

Human customer support agents can handle only a few concerns at a time but with the help of chatbot, organizations can handle an undefined number of customers. By this productivity of businesses can be boosted and allow human agents to focus on other tasks.

Satisfied Customer

By chatbot user-friendly conversation can be started with providing customer better satisfaction with a quick and relevant response. Bots with advanced technology can understand the query and answer the best possible solution.

Interaction Like Human

Without any human effort, the chatbot can engage and respond to customers. Businesses with a chatbot can save time as customers don’t have to go for a frustrating process. 

Lessen Efforts and costs

By using AI and chatbot technology businesses can save more than 29% expense from the original cost. Bots help to lessen the service cost and speed up the response time without agent involvement. 

User Need Analyzing

Bots can understand the user’s voice and analyze customer sentiments that help businesses from loss. One chatbot is enough to solve the queries of many users and avoid the case of customer dissatisfaction. 

 

Wrap Up

Implementing chatbot is a smart choice for any business that wants to boost their productivity, engagement, and customer base. With the help of AI voice bots, brands can give a human touch to the conversation with the user and enhance business value. If you want to know the power of chatbot and make your business acknowledgeable in today’s world contact the Best Chatbot Development Company in UAE today.

How Staffing Reliance Reduce Using ChatBot Solution in USA

According to the survey Jobseekers’ and employers’ expectations for real-time service are rising up to 67%. People want on-the-go, 24/7 service across communication channels.

It’s a big challenge for any employer to communicate well with all their candidates. For high volume recruiting, this would require communicating with thousands of candidates.

The solution that could benefit candidate experience without burdening recruiters with more work is part of the AI recruiting tech stack: Staffing Chatbot in California (USA).

Organizations that use chatbots can save 74% of recruitment marketing efforts, time and budget and 2 out of 3 candidates are comfortable interacting with chat-bot.

 

What is staffing Chat-bot

A staffing chatbot – or “conversational agent” – is a software application designed to mimic human conversational abilities during the recruiting process.

 

Major challenges of staffing

Routine tasks kill productivity and creativity. According to a survey people spend up to 80% of their average workday on activities of less value, To unify the user experience and solve customers’ issue enterprises need a single platform to increase labor efficiencies, reduce costs, and deliver better customer/employee experiences.

 

How technology help overcome staffing challenges

Staffing with bot changing the way routine processes and functions are done like human resource and talent acquisition. It makes the process more efficient and agile.  Any repeatable company process can be taken over by it and allow leaders, managers, and employees to build an organization that is future-ready.

Chatbot Marketing that conducts multimedia interviews and transfers live recruiters through live phone calls or automatic programming. Chatbot interviews more candidates than any other consulting Services. Chatbot collects audio, video or any document you want.

The most excellent, effective, or desirable type or quality chatbot for recruiting are the ones that solve your specific recruiting process for your candidates, your specific company workflows like engaging with candidates, pre-screening candidates, or automating interview scheduling, using multiple messaging channels, like text messaging, Facebook Messenger, and webchat.

 

Benefits of conversational AI-based Chatbot

Best Support

24/7 customer support provides smoother interaction, more pleased, and more revenue, by quickly resolving the queries and providing better services.

Cost and Time Effective

Humans can handle only one or two customers at a time, but Bots can easily solve this problem by handling numbers of customers at a single time, as one chatbot is equal to a number of human employees.

 

Can help recruiters with administrative tasks

A staffing chatbot can:

• Collect information from candidates such as their resume and contact information

• Ask screening questions about candidates’ experience, knowledge, and skills

• Answer FAQs about the job and the application process

• Schedule an interview.

Approaches Adopt For Streaming


Integrations and Development

Staffing with chatbot capabilities to integrate like social networking platforms. Bot solution for web and mobile according to the client requirements.

 

Deep Learning is a subset of Machine Learning

Deep Learning-based chatbot is a wonderful customer service solution for companies that inputs to understand the intentions in a broader context, and employ various types of neural networks That Makes You Look More Credible, Confident, and Capable in managing conversations, and essentially act as virtual humans.

Finite State Machine

Bots response according to the queries ask to them and enabling to handle queries up to a particular limit and involve complex pattern matching

By the introduction of AI and automation in the recruitment process, chatbots with advanced applications have the capacity to reduce recruiter workload.

In a complex scenario demanding engaging multiple candidates at once, chatbots are the most promising. They eliminate complexities and help businesses ensure there are no missed opportunities. Chatbots also help organizations build the employer brand, which is vital to attracting the right talent. Chatbots can act as your recruiting assistant and help you manage recruitment processes like a professional.

Are you looking for a recruitment chatbot solution? Check our chatbot services, which enables organizations to create their own recruitment chatbot to handle employee queries and improve recruiting efficiencies.