Why 80% of Businesses Are Approaching Chatbots In 2020?

Artificial Intelligence is changing the way we use technology. In a recent article found that 80% of the companies will be using chatbot by 2020.  Chatbots are interactive software that is used in apps, live chats, emails, and SMS, and behave like humans.

Many business owners said that they will use a chatbot in sales, marketing, and customer service. 42% of owners believe that in automation technology customer experience will improve and 48% said they are already using a chatbot for their business function.

 

Benefits of chatting with rather than using traditional channel

1. It is faster than any other means of communication
2. Provides higher quality feedback
3. Answers are honest

Chatbots provide a more personalized service experience for customers. A chatbot is a perfect tool to confidently transition leads from consideration to conversion. The main reason for investing is to improve the customer experience and another reason is that customers don’t like to wait in this fast-moving world. It is forecasted that the chatbot market will reach $1.25 billion by 2025.

The on-time response is the key to meet customer expectations. No one in this fast-paced world wants to wait for hours before the support team turns up for the user queries. Whatever your service or product is, your business success depends on how strongly you are connected to your users, and how quickly you resolve your customer queries. Every chatbot provider is updated with the latest trend of AI and voice assistants to keep up with the technology-enhancement and offer constant brand experience.

 

How Chatbot helps businesses to improve customer services and support

 

Let’s discuss the Importance of adopting Artificial Intelligence in your business and how you can win new customers and retain the existing ones.

Customer Support Enhancement

Human customer support agents can handle only a few concerns at a time but with the help of chatbot, organizations can handle an undefined number of customers. By this productivity of businesses can be boosted and allow human agents to focus on other tasks.

Satisfied Customer

By chatbot user-friendly conversation can be started with providing customer better satisfaction with a quick and relevant response. Bots with advanced technology can understand the query and answer the best possible solution.

Interaction Like Human

Without any human effort, the chatbot can engage and respond to customers. Businesses with a chatbot can save time as customers don’t have to go for a frustrating process. 

Lessen Efforts and costs

By using AI and chatbot technology businesses can save more than 29% expense from the original cost. Bots help to lessen the service cost and speed up the response time without agent involvement. 

User Need Analyzing

Bots can understand the user’s voice and analyze customer sentiments that help businesses from loss. One chatbot is enough to solve the queries of many users and avoid the case of customer dissatisfaction. 

 

Wrap Up

Implementing chatbot is a smart choice for any business that wants to boost their productivity, engagement, and customer base. With the help of AI voice bots, brands can give a human touch to the conversation with the user and enhance business value. If you want to know the power of chatbot and make your business acknowledgeable in today’s world contact the Best Chatbot Development Company in UAE today.

How to Create Successful MVP

May 2, 2020

Do you have an idea for a product but not sure if you can successfully implement it or not? The majority of startups fail because the market doesn’t need them. Bringing a product to market is always a big risk. But to minimize the risk, you can first develop a minimum viable product (MVP).

To understand what customers need from your product, you should develop a minimum viable product. MVP allows you to study the situation on the market as well as its costs, also less than a full-fledged solution.

What is an MVP

MVP is a product with just enough features to satisfy early customers and getting feedback for future product development.

The Purpose of a Minimum Viable Product

A minimum viable product includes only essential features that will solve the customers’ problems. Everything else will be developed after reviewing the user feedback. Companies only develop MVP to verify the economic viability of the product.

MVP Goals

1. Testing a product viability at low costs.
2. Spending less money on product development.
3. Faster delivery of a product that solves at least one problem of a user.

Benefits of MVP

Faster Release and cutting the development costs

In MVP, you only spend time in building features that are absolutely needed which save from to invest in development cost as well as beneficial as quick delivery of the product

Room for evolution

An MVP benefits your business by providing an engine for growth. Because you can receive valuable feedback from early users and can use this feedback to update your product. 

Testing Business Concepts and market demand

The biggest benefit of developing an MVP is that it allows organizations to test their business concepts and ideas. MVP process to not only test the feasibility of their respective products but also to develop functionality over time based on user test data and feedback to gradually evolve towards the mature applications.

Get the funding from the investor

Receiving funding from the investor is to build confidence in the product and its ability to achieve the desired outcome. By representing your MVP you can easily impress the investors to invest in your product. 

How to build an MVP

• Figure out, What problem you are solving and for whom

The concept of developing an MVP is quite simple. Your goal in creating an MVP is to create the smallest, fastest, and most functional version of your idea, something that can be tested quickly and easily, over and over again, until it works. Before you initiate an idea and embark upon an MVP Development process, ensure that it fulfills the target users’ needs

• Define the user flow

To define the main flow of users, we must first define the stages of the process. You need to look at the app from the users’ perspective. This is actually quite easy because all you need to do is explain the steps necessary to achieve the main objective of your product. As soon as all these steps of the process are defined, we can define characteristics for each stage.

• List out the features

1. Ask yourself: What is the most important action I want my users to take? [Note: this will be its main feature]
2. Ask yourself: What other facilities do I have to provide? essential with [Explain why you need each of these essentials, then cross out the least important ones.]
3. Now all the features under the categories should be graded ‘must-have,’ ‘nice-to-have’, and ‘don’t care.’ can story making techniques make this process easier. You can build a matrix where you have a horizontal row that shows the main stages of the process (our user flow) and below each stage a series of features dedicated to this stage.
4. Once you have added all the steps and features for each step, you can draw a vertical down arrow that goes from “high priority” at the top of the column to “low priority” at the bottom. Now, you’re ready to start organizing features based on priority. Move stories that are crucial up the column and other stories down. Always pay attention to the whole process.
5. When you have prioritized all features, you can define your scope for the first version of the product as well as M.V.P can proceed to create, if you want to see how your future product will be, so you can create m.v.p prototype first.

• Build, test, and learn

When the first step of work is defined, so we move towards development, as soon as the development work is completed then we need to test it. The first testing phase is conducted by our Quality Assurance engineers. which is to enhance the quality of the product. They ensure that a product is prepared for alpha or beta testing. you can start improving your product again and then try, and learn, and build again, and try again, and learn again. 

• Analyze your competitors

It is clear to say that if there is already a similar product in the market, then you must also make a competitor analysis, keep in mind if you think so, that you have no competitors in the market, your belief in the uniqueness of your product is not a sufficient reason to bring your product to the market with confidence. Competitor analysis is important no matter what the situation. 

Aryavrat Infotech helps you to identify opportunities in the different marketplaces, raise your revenue, and help to build your business. we think it’s worth trying & for more info: sales@aryausa.com

How Chatbot Development Can Boost Travel Industries?

Chatbot has become the buzzword of every industry nowadays. Integrated with websites and messaging apps, chatbots communicate with users through text message, voices, using artificial intelligence.

Chatbot is a computer program that can initiate a conversation just like humans. In technical terms, A chatbot is a computer program that simulates a human-like conversation with the user using technologies like artificial intelligence and machine learning. A chatbot relies on natural language processing to understand the human language. Artificial intelligence and machine learning on the other hand help in providing intelligent responses to the user.

Chatbots are being increasingly used in many industries like travel, hospitality, retail, food industry, etc. Especially in travel chatbots have shown an immense scope of growth and market potential.

According to research on average, customers visit 15 sites for planning their trips. This means that they have to deal with the bundle of content to find the best plan. Chatbots have the potential to provide a elegant user experience and that delivers personalized solutions. This defines a huge opportunity for travel industries to leverage the potential of AI & Bot technologies.

Benefits of Chatbots in Travel:

Better Customer Service: A chatBot is a conversational agent that can interact with a user. a user asks the chatbot a question, and the chatbot can answer it in a natural and automatic way.
Improved Engagement: convert more visitors into buyers by giving them a special discount or coupon code just before they leave your site. These people were about to leave forever and not spend anything, but ChatBot can save them!

Cost-Effective: Chatbot also provides a guide on wherever you are, containing useful info on orientation from the airport, local transport, currency, restaurants, and even sightseeing, should he get some spare time. and also save your travel cost.

Time-Saving: E.g: Mark is back in business meetings. Noticing that traffic is extremely heavy, Chatbot warns Mark that he will need to leave within 30 minutes to get to his flight. Chatbot asks if he wants a car called, or if he needs to rearrange his travel plans and save traveler time.

Data Access (Record all the chat history): with help of Chatbot open data in our Unified API already helping to provide live customers reports to quickly and easily data access the information.
Increase revenue: increase the dollar value of each of your customers by converting and selling more often.

How to use chatbot in the travel industry:

Customer Care: Chatbots are quick to respond to customer questions and can help solve their problems swiftly. With regular live chat, in which users speak to a customer service professional, questions may not get answered for hours on end. By then, your business may have loss of loyal customers who grew frustrated waiting for assistance.

Reservation Agents: with the help of travel bot individuals, groups, and business travelers plan and organize their travel reservations, from purchasing tour packages to booking flights, trains, and hotels.
Tour Guide: Chatbot work in the travel industry, giving guided tours to groups of visitors of the smart tour guide, some fundamental responsibilities apply to all the positions.

Travel BOT Success Story: 24×7: A Smart Chatbot Travel Agent Solutions

Travel chatbots often called “virtual travel agents,” are now rising as a tool that can learn about its consumer and take on action items, like booking, or searching through booking emails and calendars to build an itinerary. 24×7  is a global virtual customer support providing high reliability, low cost international/domestic 24×7 direct response service. With clients ranging from start-ups to multinational companies, we have gauge our processes to lower our client’s costs and be productive as soon as we are engaged.

Please make your challenges:

24*7 is a serious business. And even more so now, when the typical traveler profile is that of a tech-lover, ever-online Generation Y. Generation Y navigate the world on the web and most frequently through their smartphones. This mixture creates some rather unique challenges for travel agencies, hotels, and tour operators. Keep reading to find out what they are, and how travel-related businesses are overcoming them by building chatbots for their websites. For Travel Companies it is a major challenge to satisfy their customers, resolve the queries timely and available all the time. Travel Companies spent lots of money and time managing the high-quality support system and still, customers are not satisfied with the offered services as travel agents aren’t available 24*7, do not provide proper support thus loose business leads, etc.

The Solutions

A Chatbot is not just about technology. It’s a new, traveler-aimed communication channel that uses  AI, like Machine Learning tools or depth Learning technologies, to connect the company with its traveler.

A Chatbot is building on two main pillars:

Recommendation systems: the Chatbot improve the traveler experience by finding similarities among users and/or items and generating a list of items tailored to end-users preference.

Conversational systems: the Chatbot Solution is capable to conduct a written or oral conversation with a Customer

Thanks to its features, a Chatbot can offer resourceful assistance to travelers providing an interactive service based on natural language while traveling processes.

Tech Stack: Java, PHP, MQTT Server, Amazon Cloud, Chat Component 

Impact on Business extent

Chatbot Development in the travel industry can help bring personalization in communication and serve to enhance the customer experience. Today the goal in any industry is to win loyal customers by providing the best buying experience. Chabot is one such scalable way to provide a great buying experience that is also cost-effective. At Aryavrat Infotech we have worked on various chatbots and automated solutions. If you want to develop a chatbot for your company then feel free to contact us: Arya USA