Why 80% of Businesses Are Approaching Chatbots In 2020?

Artificial Intelligence is changing the way we use technology. In a recent article found that 80% of the companies will be using chatbot by 2020.  Chatbots are interactive software that is used in apps, live chats, emails, and SMS, and behave like humans.

Many business owners said that they will use a chatbot in sales, marketing, and customer service. 42% of owners believe that in automation technology customer experience will improve and 48% said they are already using a chatbot for their business function.

 

Benefits of chatting with rather than using traditional channel

1. It is faster than any other means of communication
2. Provides higher quality feedback
3. Answers are honest

Chatbots provide a more personalized service experience for customers. A chatbot is a perfect tool to confidently transition leads from consideration to conversion. The main reason for investing is to improve the customer experience and another reason is that customers don’t like to wait in this fast-moving world. It is forecasted that the chatbot market will reach $1.25 billion by 2025.

The on-time response is the key to meet customer expectations. No one in this fast-paced world wants to wait for hours before the support team turns up for the user queries. Whatever your service or product is, your business success depends on how strongly you are connected to your users, and how quickly you resolve your customer queries. Every chatbot provider is updated with the latest trend of AI and voice assistants to keep up with the technology-enhancement and offer constant brand experience.

 

How Chatbot helps businesses to improve customer services and support

 

Let’s discuss the Importance of adopting Artificial Intelligence in your business and how you can win new customers and retain the existing ones.

Customer Support Enhancement

Human customer support agents can handle only a few concerns at a time but with the help of chatbot, organizations can handle an undefined number of customers. By this productivity of businesses can be boosted and allow human agents to focus on other tasks.

Satisfied Customer

By chatbot user-friendly conversation can be started with providing customer better satisfaction with a quick and relevant response. Bots with advanced technology can understand the query and answer the best possible solution.

Interaction Like Human

Without any human effort, the chatbot can engage and respond to customers. Businesses with a chatbot can save time as customers don’t have to go for a frustrating process. 

Lessen Efforts and costs

By using AI and chatbot technology businesses can save more than 29% expense from the original cost. Bots help to lessen the service cost and speed up the response time without agent involvement. 

User Need Analyzing

Bots can understand the user’s voice and analyze customer sentiments that help businesses from loss. One chatbot is enough to solve the queries of many users and avoid the case of customer dissatisfaction. 

 

Wrap Up

Implementing chatbot is a smart choice for any business that wants to boost their productivity, engagement, and customer base. With the help of AI voice bots, brands can give a human touch to the conversation with the user and enhance business value. If you want to know the power of chatbot and make your business acknowledgeable in today’s world contact the Best Chatbot Development Company in UAE today.

What is Digital Transformation and Why it is required ?

What does Digital Transformation mean?

Digital transformation is the strategic opportunity to incorporate new technologies in organizations that allow them to be more efficient and the possibility of generating new business opportunities. According to the survey expected Revenue from the global digital transformation market from 2017 to 2022. and By 2023, spending on technologies and services that enable digital transformation worldwide is expected to amount to $ 2.3 trillion.

These new innovative technologies are transforming the economy, the way of doing business between companies, the way of working and the way of living. 

The main technologies and the ones that are more fashionable are Big Data, Mobility, Internet of things, etc. but there are many more concepts that are included under the term Digital Transformation such as Digital Marketing, Customer Experience, eCommerce, CRM, Social Media & Social Business.

Why is Digital Transformation Important for Business?

Many large companies are already involved in digital transformation processes, those who succeed will be a game-changer.

“The species that survive are not the strongest, nor the fastest, nor the most intelligent; but those who accept better to the change ”.

Digital Transformation Road-map

Vision, strategy, and leadership

It is essential that the digitization process is sponsored by the company’s senior management. That decides the company has a clear and up-to-date vision of why the change is necessary and what value it brings to the organization, that what it is committed to carrying out and provides the appropriate means and resources to do so.

Business processes

The change from an analog to the digital world has much deeper implications than the introduction of digital media in the company’s relationship with the customer; To achieve a true transformation towards a digital organization, the internal processes of the company must be aligned with the process of change and digitized.

Technology

The fundamental driver of this process of change is technology, it is essential to know in depth the possibilities that technology opens today in different fields such as Big Data, mobility, internet of things, eCommerce, digital marketing, collaborative economies, business models.

Organization, team and digital culture

It is necessary to have a team of people with the necessary training and skills to lead the digital transformation in the company. The most advanced organizations already have a specific managerial position to lead the change, the Chief Digital Officer, a profile halfway between strategy, business development, innovation, marketing, technology … But it is not enough to appoint a digital manager, It is necessary to remove the walls between different areas of the organization and generate a culture of digital transformation through multi-disciplinary teams that build a joint vision.

Aryavrat is here to help in this Digital Transformation world, in order to approach the complex process of digitization with the maximum possible guarantees and achieve the objectives pursued, it is essential that the digital transformation is led with a global vision of the process from the understanding by senior management of the implications it has. indifferent aspects of the organization.