Why is Chatbot Development Needed for Your Business?

 A report by Acquire reveals an interesting insight: in 2020, 1.4 billion people interacted with a chatbot. Unlike the popular perception, chatbot communication isn’t a new concept. In the 1960s, ELIZA was created, which was an early chatbot designed to psychoanalyze people. Surprised?

A chatbot is essentially a computer program created to mimic intelligent human conversations. Sephora, Weather Channel, Kik, Uber, and H&M are some brands using chatbots to improve customer experience.

If you’re a business, you cannot afford to ignore integrating chatbot marketing into your business pipeline. While the costs of AI chatbot development services in USA can be a deterrent initially, let’s walk you through why chatbot development is needed for your business.

Top 10 Reasons for Chatbot Development

AryaUSA is a highly-rated provider of AI chatbot development services in USA from India, and the reasons below are a result of our direct interaction with clients over the years.

#1 Experimentation

With a chatbot, you’re essentially creating possible scenarios of interaction with the customer and leveraging each opportunity. Remember that bots are intelligent, they learn and improvise based on previous interactions. Therefore, it helps to create multiple communication scenarios as intelligently as possible. Adopting new technologies early on helps businesses to deal with competition later on.

#2 Access to Professionals

Don’t spend money, yet, to create an in-house chatbot solution. IT agencies like ours provide AI chatbot development services in USA, complete with a chatbot infrastructure setup and support. Any kind of chatbot can be ideated and built. Explore all the possible ideas and onboard the chatbot system into your business setup.

#3 Simplified Payments System

You can collect payments through chatbots. Depending on your product line, you establish a cutting-edge payment collection system with chatbots. For example, there is Snapcash, introduced by Snapchat in 2015, which creates a virtual wallet for the users to store credit card details and send payments, for personal and commercial use.

#4 Live Customer Engagement

The chatbot can be your point of contact with customers. Typically, a couple of hours are spent every day answering emails and phones, and mostly, some basic questions come your way. Onboard a chatbot system with all the common FAQs, and let it become the first point-of-contact with the customers. You save countless hours and customers are satisfied too.

#5 Buying Decisions

Ultimately, you want potential customers to buy your products, right? As a business owner with zillion things to do, you can’t afford to give undivided professional attention to all potential buyers even if you wanted to; chatbot presents a dynamic solution. It can recommend products to buyers based on customer preferences. An example here is the chatbot system deployed by H&M clothing retailers. Their chatbot quizzes the buyer about their preferred style and recommends outfits based on the answers. Isn’t that amazing?

#6 Generate Sales

Chatbots simplify the sales and marketing process. Take the instance of TacoBot, a system deployed by the Taco Bell food chain to enable consumers to place food orders through a quick message via their Slack communication app. Similarly, you can set up a resource section on your business website where visitors can interact with the business through a hands-on chatbot messenger and even place purchase orders.

#7 Understand Customer Intent

Personalization generates sales. The popular consumer perception is that nine out of ten consumers say personalization has an impact on their buying decisions. Therefore, if chatbots can boost your marketing efforts, what’s the harm? For example, if the chatbot communicates with the consumer with the first name, it lends a more “human” experience and better engagement. As they collect information about consumers, it’s easier to understand the target market and deliver products or advertisements accordingly.

#8 Leads Qualification

Not all leads convert into sales and as such, hours are spent on understanding and pitching products that the potential buyer may not need. You can improve the lead qualification or filtering process with a chatbot. Train the chatbot to ask appropriate questions and only when the answers match certain criteria will the bot mark it as a qualified lead, and forward the query to the sales/support team to follow up.

#9 E-commerce Automation

You can create a shopping bot to embed on your e-commerce store. Using the chat module, people can discover products and purchase. The chatbot becomes a shopping guide, interacting with the buyer in real-time about various available products and assists with online purchases.

#10 In-house Communication

A chatbot can propel your team to enhance productivity. It could be the core of in-house communication. It can schedule meetings by scheduling calendars, act as a virtual HR agent, collect resumes, book projects, send sales pitches, and more.

Endnote

The time is ripe to make chatbots an integral part of a business ecosystem. If you have an idea to explore, reach out to our team of experienced chatbot engineers that provide one of the best AI chatbot development services in USA.

How AI and IoT are Transforming Businesses in 2021?

 

Companies and startups, whether selling products or services, are actively trying to adapt to new technologies. Machine learning, artificial intelligence, and the Internet of Things (IoT) have brought about a revolution. A basic consultation with any provider of mobile app development services in USA is incomplete without delving into these technologies and how they can help a product or a service.

According to a report by McKinsey, while 51 percent of companies are planning to increase their investment into artificial intelligence in the coming years, 47 percent of companies have already leveraged at least one AI application into their business operations.

This blog attempts to deep dive into how artificial intelligence and the Internet of Things are actively transforming businesses in 2021 and beyond from our perspective. Who are we? AryaUSA is one of the top providers of mobile app development services in USA and you can check out our AI and IoT solutions in USA here.

Big Data and Artificial Intelligence

While we've been seeing the roll-out of internet-connected devices like wearable, smart fridges, smart televisions, and smart cars like Tesla, this decade will be a seminal one for the growth of artificial intelligence, the Internet of Things, and machine learning.

So, how does artificial intelligence play out?

The basic idea of AI is simple but its execution is complicated. First, the AI algorithm gathers facts about a situation through sensors or human input. The computer compares this information to stored data and decides what the information signifies. The computer runs through various possible actions and predicts which action will be most successful based on the collected information.

Artificial intelligence will provide us with more "mobile moments", where we whip out our mobile device to get what we want, wherever we are, within a context.

Let’s understand AI & IoT concerning a few business segments.

Domestic IoT

The interplay between IoT gadgets, mobile devices, and AI has implications in the home, a leading domain of the IoT industry. Smart home applications like temperature control, lighting, and smart TVs are commonplace but the central hub connecting them is becoming increasingly intelligent courtesy of virtual assistants.

As any provider of mobile app development services in USA will confirm, voice-activated assistants are set to be a major development in domestic spaces. Amazon Alexa and Google Home are examples of interfaces that connect disparate gadgets and services into a single interface. Smart IoT devices that, for example, will be able to tell you how much milk is in the fridge aren’t far away.

Industrial IoT

Although IoT lends itself to talk about consumer products, the biggest drive over the next year or two is likely to be industrial automation. 

Things like smart lighting are rolling out in increasing volume across cities, enabling energy savings from controlling lighting and maintenance savings from scheduling replacement bulbs as needed. These platforms are then sometimes providing information such as smart parking.

Smart agriculture is taking off, especially in tracking and monitoring animals. Monitoring of remote assets from electricity meters to train tracks is also growing. These applications tend to lead because there's a clear business case for their deployment, normally predicated on cost-savings that can be delivered.

It's also offering the opportunity to better monitor machinery, with sensors providing real-time insight into problems, progress, or emerging maintenance issues.

Business IoT

The world of business is rapidly embracing IoT, from smart offices that seamlessly connect employees to tracking the manufacturing process and implementing ever simpler payment solutions.

Increasingly, smartphones and wearables will become a priority payment option and that's occurring via proximity payments, mobile PoS, and mobile peer-to-peer payment apps.

But, as we have experienced in our business ecosystem as one of the top-notch providers of mobile app development services in USA, it's not just how clients pay for services that are altering; it's how people within a business and their clients experience a brand or perform their jobs. Augmented and virtual reality are providing immersive ways to innovate products and services.

Healthcare IoT

Healthcare is another industry actively reaping the benefits of artificial intelligence and IoT.

Already, connected devices including wearable, sensors, and communication are impacting the healthcare landscape. Devices that can tell a patient’s blood pressure convey the data directly to the physician, who, in turn, can monitor the health statistics of the patient remotely and recommend medication. The year 2021 and beyond will see the continued erosion between clinical healthcare and in-home devices, right from smart pillboxes to insulin monitors.

AI provides better insight from the patient’s health data, making healthcare professionals increasingly adaptive to using data gathered by patients.

Environmental IoT

While human healthcare will be a major driver, so too will be the health of our environment where the potential to monitor environmental factors is almost limitless.

From earthquake detection to water quality and weather conditions, the data available through sensors in the environment will allow humans to better tailor their impact and actions. It will give experts the information needed to decide whether to irrigate, what to wear, and whether to evacuate a city under environmental threat.

Many environmental trends are so complex that they're difficult to conceptualize, but collecting data is the first step towards understanding, and ultimately reducing, the environmental impact of human activity.

Endnote

Gartner statistics predict that there will be more than 30 billion IoT devices by 2025.

If you have an idea that requires actualization with artificial intelligence and the Internet of Things, consider reaching out to us. AryaUSA is the industry’s leading provider of mobile app development services in USA.

Importance of Hiring a Third-Party Dedicated Mobile App Tester

 Your app is ready and you’re preparing for a public launch. Are you sure that the mobile app is running without any glitches? 

While a Mobile App Development Services in USA vendor will create a mobile app without any bugs, it doesn’t hurt to get an extra pair of eyes to look at the mobile app independently. 

This is where the role of a third-party dedicated mobile app tester comes in. 

Third-party app testing is an essential step towards ensuring 100% app performance when it finally hits the markets. It helps developers and clients to spot problems that might have been overlooked.

Hiring a third-party app tester means employing a fresh pair of eyes. This allows one to delve into minute details and find problems that were being ignored or undiagnosed before. 

A third-party mobile app tester may consider a wide array of things including:

• Identifying bugs and recommending their fixes

• A detailed review of logic and code flow

• Deliberately crashing the app to expose weak spots

• Testing the app from the user perspective

• A detailed check for logical and technical issues

• Check against standards or guidelines that are not being met

However, before you hire a third-party app tester, you should keep certain things in mind:

• Have clear terms of agreement and get the NDA signed to prevent idea theft.

• Make sure that if the tester outsources certain parts of the job, then security is maintained. In many cases, the tester checks certain aspects themselves and employs more experts for other issues.

• If they improve the code or logic, make sure they leave notes and comments.

The major advantage of third-party app testing is that it provides a demo and gives you an idea about the end-user experience. A person with no bias, who is not invested in your product in any way, is the best person, therefore, to judge and test it. Their judgment will not be clouded by bias, which is normality in the cause of action. 

Third-party testers give you an insight into how the eventual consumers will react to the technology – if the interface is user-friendly, whether the progression through the product makes sense, and so forth. 

At AryaUSA, we have a separate team dedicated to testing and auditing mobile applications and web properties. While mobile app testing is a part of our Mobile App Development Services in USA, we do offer it separately to clients who just want the testing done independently.  

While numerous organizations and businesses fight for the top number of app downloads, we provide you with insights and tweaks that take your functionality and quality assurance to a whole new level. 

In today's landscape, it's not just about having a "cool" application; users are more likely to abandon a program if it has functionality problems, no matter how promising it seems. Even the simplest apps can be lucrative for an organization if they work correctly.

Our app testing services as part of Mobile App Development Services in USA include:

• Mobile Application Testing

• Web Application Testing

• Ecommerce Application Testing

• Manual Testing

• Automated Testing

• Hire Dedicated Testing

• Code and Security Audits

• Mobile Application Auditing

Employing our audit Mobile App Development Services in USA provides you with key benefits like:

• Identification of issues and requirements in the initial stages of app development like missing or ambiguous code.

• Our check and balance system allow you to stay on top of all issues and benefits both the client and the software vendor.

• Automated testing frameworks save money and time by reducing the number of errors coded initially.

• Verification to make sure that the design and functionality are ideally suited according to user expectations.

• Providing you with an objective user-oriented view of app usage. This gives you an idea about the readiness of your product.

• Your workload is reduced, as we are the third-party testers for vendor-built applications. We make sure that you don’t get problematic software. 

• Reducing the number of defects already released into production.

Testing mobile apps through third parties involves the risk of data manipulation, intellectual property theft, and data theft. Therefore, we ensure full privacy through our disclosure agreements. Your ideas are safe with us. 

Third-party testing is an ideal way to test the marketability and functioning of the app. At the end of each test, one must be sure that:

• All bugs have been fixed

• App performance is at 100%

• The end-user experience is satisfactory and according to expectations

• All standards and guidelines have been adhered to

• There are no issues with logic or code

With AryaUSA, you get comprehensive test reports outlining key issues so that you can discuss the same with your team and improve future projects. We believe in nurturing long-term relationships aimed at mutual benefit. 

Get in touch with us today and talk to our Mobile App Development Services in USA team for efficient mobile app testing. 

6 Reasons Why Startup Companies Need Custom Software Development

Custom software development services in USA are the hero you need to begin the startup journey. Gone are the day when off-the-shelf software with minor tweaks worked for startups. Having the right robust, multi-functional, accessible, secure, and high-grade software is essential to start up success.

Let’s explore the top six reasons why a startup needs custom software development services in USA.

6 Reasons for Custom Software Development

Here they are:

#1 Bound by Developers

Buying an off-the-shelf software implies that the buyer needs to blindly agree to the terms and conditions of the developer. Relying the entire business on external software is extremely risky.

If the developer performs backdoor updates, stops updating the software, or shuts down the software, it will be a nerve-wracking experience for the startup to locate another off-the-shelf software and transfer all the data.

Save the startup from potential disaster by opting for custom software development services in USA right from the beginning and exercise 200% control on business operations.

#2 High-Grade Security Protocols

It is estimated that cybercrime will cost businesses $10.5 trillion annually by 2025.

It is a misconception that instances of cybercrime happen only to big enterprises. In fact, businesses operating in manufacturing, hospitality, and finance are regularly susceptible to cyberattacks, irrespective of whether the business is big or small.

Therefore, developing custom software right from the beginning mitigates cyber security issues as there is greater control over the security measures being deployed within the organization.

There is transparency between the startup and the custom software developer regarding the level of security applied to the final software.

#3 Specific Software Solutions

No off-the-shelf software can meet the exact requirements of a startup. Off-the-shelf software is usually loaded with features that the startup may or may not need.

Unlike custom software, there is no provision to remove unnecessary features and build lean software.

However, custom software development services in USA ensure that the custom software meets the exact requirement of the business; it is clutter-free, efficient, lean, productive, and uncomplicated.

#4 Software Integration

Though most of the off-the-shelf software comes with the added feature of integrating it with other software, the solution is not full-proof.

A startup cannot survive on a single off-the-shelf software; multiple software with different functions needs to be collated and integrated into one platform to present a correct picture of the business.

Since complete integration may not be possible, it is advised to custom develop software that connects with all the digital facets of the startup and presents a unified picture of the business processes and growth.

#5 Scalable

Custom software is scalable, unlike off-the-shelf software. If the startup needs additional features to enhance its workflow, it cannot request the off-the-shelf software developer to introduce new features just for the startup.

A consumer has zero influence on the overall development or update of the off-the-shelf software. A custom software functions differently – the startup has complete ownership of the software.

Features can be added or downgraded by conveying the same to the custom software developer. Hiring custom software development services in USA is a sensible decision. One need not wait to improve or scale a business; think and deploy without any waiting period.

#6 Financially Beneficial

We know what you’re thinking – custom software development can’t be low cost. It’s not like buying a monthly or annual membership of off-the-shelf software.

The initial cost of custom software development is certainly comparatively higher but the long-term benefits of the same negates the impact of the higher cost. This is known as cost leveraging where the long-term gains are decidedly higher than short-term gains.

Endnote

AryaUSA offers a wide array of Custom Software Development Services in USA across multiple business niches and segments. Irrespective of whether you are a startup or an established corporate, IT solutions are the lifeline of modern age business practices. From automated accounting receipt printing to large-scale deployable software systems, IT helps in every stage of business and its economic growth.

With our custom software development services in USA from India, we will gladly assist in every step of the way - right from bringing your software concept to life and helping with deployment and its maintenance. Our IT engineers work in tandem with client requirements and deliverables. We don’t deliver typical software projects. Our projects focus on the end-user, increasing the user access integration possibilities manifold. We also use Enterprise Application Integration (EAI) to provide real-time information, system maintenance, and streamlined business processes.

Reach out to us today to discuss custom software development requirements for the startup.